Industry Update
Navigating the New Trade Landscape

As new tariffs begin reshaping the global goods cost landscape, the world’s supply chains are bracing for impact. While international trade policies may shift overnight, HSM has been planning for years—building a sourcing strategy designed to stay ahead of disruption.

Our experts are working closely with suppliers to monitor inventory, identify cost-effective alternatives and ensure contract protections that keep properties covered and help to minimize pricing impacts. We are convening daily to track evolving trade policies and provide timely updates, so owners and operators can focus on delivering exceptional guest experiences without procurement surprises.

With AI-powered optimizations on the rise and cybersecurity emerging as a critical business safeguard, hospitality procurement is entering a new era—one where data-backed decisions and strategic agility define success. We’re here to navigate these evolutions alongside our customers, ensuring that no matter what shifts in global trade, the world’s supply chains stay resilient.

Supplier Spotlight
Expanding OS&E Reach with ODP

At HSM, procurement isn’t just about purchasing—it’s about powering possibilities. That’s why our sourcing specialists work across multiple channels and suppliers to cover core hospitality categories, including Food & Beverage (F&B), Operating Supplies & Equipment (OS&E), Furniture, Fixtures & Equipment (FF&E), Property Operations, Service Contracts, Energy, and Technology. Our commitment to multisourcing means customers enjoy seamless supply, competitive pricing and greater choice at every step.

Most recently, we expanded our OS&E distribution network with ODP Business Solutions, introducing more high-quality options for hospitality essentials such as textiles, bath amenities and room accessories. With low minimums, bulk discounts, and next-day delivery for most participants, ODP helps operators stock up without slowing down. Plus, seamless integration with BirchStreet and other punchout systems makes procurement even more intuitive.

We’re proud to welcome ODP to our 3,500+ strong supplier network as we continue expanding our global reach and elevating our sourcing expertise—one product, program and partnership at a time.

Project Spotlight
Procurement Fit for a Legend

As the Waldorf Astoria New York readies for its grand reopening later this spring, our luxury procurement experts are setting the stage for timeless hospitality—sourcing approximately 2,500 bespoke SKUs from more than 80 hospitality suppliers to fulfill a multi-million-dollar Operating Supplies & Equipment (OS&E) initiative.

In the world of luxury, details define distinction, and high-end procurement demands a curated approach. We partnered with designers and trusted suppliers to outfit OS&E products reflective of the hotel’s legacy of excellence. From plush dog robes for VIPets to handcrafted leather portfolios for executive meetings, every selection was meticulously sourced to meet the highest standards of brand identity, design and guest experience.

Whether outfitting the crown jewel of the Waldorf Astoria portfolio or curating procurement for luxury brands worldwide, we ensure that every detail, down to the finest thread, contributes to an experience worthy of the world’s most iconic hotels.

HSM Portal
A Gateway to Greater Procurement Efficiency

Procurement just got a power boost. The HSM Portal is a one-stop, 24/7 gateway to greater spend visibility, streamlined supplier connections and smarter purchasing decisions—all designed to put data-driven insights right at our customers' fingertips.

Through interactive spend and savings analytics, customers can shop smarter by matching the right products with the right suppliers, ensuring compliance with brand standards and optimizing spend at the category level. Plus, the Portal’s searchable supplier directory makes it easy to find trusted suppliers, helping customers to cut lead times, trim freight costs and optimize savings.

The Portal brings together interactive reports, market insights, supplier updates and the latest program offerings in one powerful, easy-to-use platform, giving customers the tools to monitor performance and maximize purchasing potential. See the Portal in action—watch our video to discover how this user-friendly tool helps hotels spend wisely and save effortlessly.

Team Member Spotlight
Rob Johnson

It’s no secret that Rob Johnson is a key ingredient in our recipe for Food & Beverage (F&B) sourcing success. A hospitality supply chain management expert celebrating 42 years with Hilton in June, Rob helps properties maintain a competitive edge in their markets by delivering superior value in F&B procurement.

Rob oversees our multinational category strategies, negotiating supplier contracts, managing distribution channels and executing sourcing events to cook up the right pricing on the right products. He and his team source a wide range of products worldwide with best-in-class pricing on quality meat, seafood, produce, dry, frozen and baked goods, and kitchen equipment. Recent successes include the Rain Bottling Co. agreement, providing a cost-effective, aluminum alternative to single-use plastic bottled water, and the launch of Hampton by Hilton’s limited time offer waffles line—featuring dynamic flavors like birthday cake, lemon, and the standout sparkling strawberry waffle collaboration with Paris Hilton.

When he isn’t elevating our F&B profile with his seasoned expertise, Rob enjoys cooking, traveling, and experiencing new restaurants and cultures. He especially looks forward to his family’s annual adventure abroad, visiting relatives in Dublin before venturing out to explore other European destinations.